Here, Agents can submit claim details via our Agent Portal

Agent Portal:

 

Honest Assessment

At Wheels and Glass, service and safety are our top priorities. As a partner in your success, we are committed to making your insured feel confident that you are providing the best, most cost-effective service while protecting their safety and property.

  • Approved by all Glass Networks

  • OEM (Original Equipment Manufacturer) Quality Glass

  • One Hour Safe Drive-Away Times

  • Certified Technicians

  • National Lifetime Warranty on Workmanship

  • Same-Day Mobile Service

  • Online Claim and Online Quote Services


What Is... Safe Drive-Away Time?

There is no shortcut for a safe windshield installation. Only the best adhesives and proper installation techniques can guarantee the safety performance of a windshield during a collision.

Wheels and Glass is committed to providing customers with a safe, convenient auto glass repair or replacement. That's why we have the 3-hour appointment windows to ensure all pre-checks are performed, a promise that because of our advanced Sika, Dow, and 3M Adhesives, your customer's vehicle will provide maximum protection within one hour of the installation. 


Dealing With... Glass Network Call Centers

Many insurance companies outsource auto glass claims processing to remote call centers that may be owned by or operated by glass companies.

What happens when you refer your valued clients to a call center? A recent JD Power Survey indicates that policyholders who interact with their agents have a higher satisfaction rate and greater loyalty than those sent to call centers.


What is... Our Commitment to Convenience

Wheels and Glass is committed to being convenient. Order service online or by phone, seven days a week. In most cases, a Wheels and Glass technician can service your insured's vehicle the same day,. With fast mobile service. we make the whole process quick and painless - so our customers can get on with their lives. We are committed to providing safe and convenient auto glass installation to every customer.


What is... AGRSS validation?

AGRSS, the Auto Glass Replacement Safety Standard, is the only recognized standard in the auto glass industry. This standard was developed with the help of the American National Standards Institute (ANSI) in an effort to reduce the number of fatalities and injuries caused by improperly replaced auto glass. AGRSS registered glass shops like Wheels and Glass agree to follow strict installation procedures and document all facets of the installation procedure on every replacement. In order to prove compliance with AGRSS, member shops allow an independent third party to validate their compliance with the Standard.