Frequently Asked Questions | Insurance

Insurance:

We partner with all insurance companies to make your experience seamless. Insurance claims are always welcome here at Wheels and Glass. You should be aware that it's not up to your insurance company to decide who handles your auto glass repairs. You always have the right to choose any auto glass shop that you prefer!

Interested in working with your insurance? 🕵🏽‍♀️

• Here at Wheels and Glass, we welcome all insurance requests and will seamlessly liaise invoicing and scheduling for our customers. If you would like to work with your insurance provider, all we need to get started is a work order from your insurance provider and the dispatch/referral number for your claim.

  When speaking with your insurance claim department, they can identify Wheels and Glass by our shop phone number or address:

  Wheels and Glass Phone Number:

  (760) 715-3400

  Wheels and Glass Address:

  375 S Rancho Santa Fe Rd

  Suite #201 San Marcos, CA 92078

Some of the insurance companies we work with:

Will my insurance cover broken auto glass?

• If you have comprehensive coverage you will only be responsible for the deductible.

Will checking my deductible or inquiring about auto glass claims raise my insurance rates?

• Asking your insurance provider about policy coverage and deductibles is generally not considered a claim. To be make sure, please look at your insurance policy.

Will filing an auto glass claim count towards my insurance policy?

• In many cases, insurance companies will not count auto glass damage as a claim on your policy. To be certain, please check your policy or contact your agent or insurance provider.

What if I only have liability coverage?

• Because liability insurance only provides coverage for damages to another vehicle, auto glass services are not covered under a liability policy. Wheels and Glass offers multiple payment options including; cash, check, Visa, MasterCard, Discover and American Express.

Will all insurance companies waive my deductible if my windshield is repaired rather than replaced?

• Many insurance companies cover windshield repair at 100% coverage with no deductible. An Wheels and Glass representative will be happy to help with any questions regarding insurance coverage.

Contact your agent and/or insurance provider or refer to your insurance policy to confirm your specific coverage.

What if my deductible is the same or more than the auto glass service?

• You can pay for the work yourself. Wheels and Glass offers multiple payment options including; cash, checks, Visa, MasterCard, Discover and American Express.

Do I need to contact my agent or insurance company before I contact Wheels and Glass?

• No, we are happy to do that for you. We are trained to verify coverage, file the claim, and handle all the paperwork. Arranging an existing insurance claim will expedite the turnaround time to restore your vehicle back to its original condition. Our affiliate companies; Lynx Services, Guardian Glass Services, and Safelite Solutions, administer auto glass programs for more than 150 insurance companies. In many cases, we have coverage information available online. If not, we'll contact your insurance company and submit the vehicle information associated with the claim on your behalf.